Senior Manager, IT & Vendor Operations

Descripción completa del empleo

Join Elder Care Homecare

Together, we elevate care to meet the moment and deliver peace of mind.

About Elder Care Homecare

Elder Care Homecare is a private pay home care agency proudly serving clients across New York, New Jersey, Connecticut, and Massachusetts, with ambitious plans for continued expansion. We specialize in delivering exceptional, personalized care by providing nurses and home health aides to help clients in their homes, assisted living communities, and other care settings, enabling them to live safely, comfortably, and independently.

Everything we do is guided by a simple belief: Together, we elevate care to meet the moment and deliver peace of mind — for our clients, their families, and our team members.

As we continue to grow organically and through acquisitions, we are seeking a technology and operations leader who can help scale our systems, strengthen our vendor ecosystem, and ensure our technology infrastructure supports the next phase of growth.

Position Overview

Elder Care Homecare is seeking a highly organized, strategic, and execution-focused Senior Manager, IT & Vendor Operations to lead the day-to-day management of our technology operations, vendor relationships, systems integrations, and IT support functions.

This role sits at the intersection of technology, operations, vendor management, cybersecurity, and business transformation. The successful candidate will serve as the primary owner of our technology operations environment, ensuring our systems remain secure, efficient, scalable, and aligned with business needs. This role is hybrid and requires an on-site presence 2 days per week in our Manhattan, Westchester or Nassau office (or a combination).

Reporting to executive leadership and partnering closely with external technology advisors, vendors, and cross-functional stakeholders, this individual will oversee software renewals, SaaS optimization, IT support operations, cybersecurity readiness, acquisition integrations, and emerging technology initiatives including AI evaluation and adoption.

This role is intentionally designed to complement fractional CTO and cybersecurity advisory support. Strategic technology direction may be provided by external advisors, while this leader is responsible for execution, implementation, coordination, and operational excellence across all technology-related initiatives.

This is an ideal opportunity for a high-potential technology operator seeking to build toward a future VP-level technology leadership role within a rapidly growing organization.

Key Responsibilities

IT Operations & Infrastructure Management

• Serve as the primary internal owner of day-to-day IT operations across the organization.
• Oversee IT support services, help desk activities, ticket management, and issue resolution.
• Partner with vendors and managed service providers to maintain reliable and secure technology environments.
• Ensure technology systems support business continuity, scalability, and operational efficiency.
• Manage user onboarding, offboarding, access controls, hardware provisioning, and software deployment processes.
• Monitor system performance and identify opportunities for optimization and automation.

Vendor Management & Technology Procurement

• Own the full lifecycle management of technology vendors, software providers, and strategic technology partners.
• Manage contract negotiations, renewals, pricing reviews, and service-level agreements.
• Organize and host routine business reviews with critical vendors.
• Establish escalation relationships with vendors including facilitating executive to executive relationships as needed.
• Develop a centralized vendor management process and maintain vendor performance metrics.
• Identify opportunities to reduce costs, consolidate platforms, and improve vendor effectiveness.
• Lead annual technology renewal planning and budgeting activities.
• Work with finance to determine technology refresh policies and when appropriate depreciation and amortization schedules.

Tech Stack Optimization

• Maintain visibility into all software platforms, licenses, subscriptions, and technology expenditures.
• Evaluate platform utilization and identify opportunities for consolidation and standardization.
• Support data management efforts including evaluating integration tools, data governance processes/systems, and compliance needs.
• Establish governance processes for software purchasing and technology adoption.
• Partner with business leaders to ensure technology investments align with organizational priorities.

Mergers, Acquisitions & Systems Integration

• Serve as the technology lead for acquisition integration activities.
• Participate in IT due diligence efforts during acquisition evaluations.
• Develop and execute technology integration plans for acquired organizations.
• Coordinate migration and integration activities across systems such as ERP, HRIS, communication platforms, productivity tools, and operational systems.
• Ensure smooth transitions that minimize disruption to employees and business operations.

Cybersecurity & Risk Management

• Partner with internal and external cybersecurity resources to strengthen organizational security posture.
• Support access management, user permissions, identity controls, and security best practices.
• Coordinate cybersecurity assessments, audits, remediation activities, and compliance initiatives.
• Assist in developing and maintaining technology policies, procedures, and governance frameworks.
• Monitor technology risks and proactively address vulnerabilities.

AI & Emerging Technology Enablement

• Evaluate emerging technologies, automation tools, and AI platforms for potential business use.
• Lead pilot programs and technology testing initiatives.
• Partner with business leaders to identify practical use cases for AI and automation.
• Develop recommendations regarding adoption, governance, and implementation.
• Support internal education and change management efforts related to new technologies.

Strategic Projects & Leadership

• Lead cross-functional technology initiatives from planning through implementation.
• Develop technology roadmaps aligned with business growth objectives.
• Establish metrics and reporting to measure technology performance and vendor effectiveness.
• Serve as a trusted partner to executive leadership on technology operations and investment decisions.
• Support annual budgeting, forecasting, and technology planning processes.

Qualifications

Required Experience

• 5+ years of progressive experience in IT operations, technology management, vendor management, or related fields.
• Experience managing software vendors, contracts, renewals, and technology budgets.
• Experience supporting SaaS environments and enterprise business systems.
• Experience leading technology projects involving multiple stakeholders.
• Strong understanding of IT support operations and service delivery.
• Experience working in fast-growing, multi-site, or scaling organizations.

Preferred Experience

• Experience supporting mergers, acquisitions, or systems integrations.
• Experience working with managed service providers and external technology partners.
• Exposure to healthcare, home care, healthcare services, multi-location operations, or other highly regulated industries.
• Exposure to HIPAA
• Experience with cybersecurity frameworks, compliance initiatives, or security governance.
• Experience evaluating AI tools, automation platforms, and emerging technologies.
• Familiarity with ERP, HRIS, CRM, collaboration, and productivity platforms.

Why Join Elder Care Homecare?

At Elder Care Homecare, you'll join a mission-driven organization experiencing significant growth and transformation. This role offers the opportunity to influence how technology enables the future of the business while helping create scalable systems that support employees, caregivers, clients, and families.

You'll have the opportunity to:

• Make a visible impact across a growing multi-state organization.
• Lead meaningful technology and integration initiatives.
• Shape the future of vendor, systems, and technology operations.
• Work alongside executive leadership on strategic growth initiatives.
• Build the foundation for the next generation of technology capabilities, including AI and automation.
• Grow into increasingly senior technology leadership opportunities as the organization continues to scale.

Together, we elevate care to meet the moment and deliver peace of mind.

Pay: $125,000.00 - $150,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Application Question(s):

• What is your preference for on-site location 2 days per week (Manhattan, Westchester, or Nassau office)?

Experience:

• IT Operations: 5 years (Required)

Work Location: Hybrid remote in New York, NY 10016