Jobs

Join the Rallyday family
5
companies
56
Jobs

Patient Care Coordinator

Highbar

Highbar

Operations
Cranston, RI, USA
Posted on Sep 20, 2024
The Patient Care Coordinator (PCC) is an integral part of the clinical team – they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties.
Please note - this role is a full-time, immediate need.

What You'll Do:

  • Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.
  • Greets and directs patients, vendors and visitors of the clinic.
  • Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment.
  • Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
  • Collects co-payments from patients, clearly documenting payment transactions on a written receipt.
  • Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference.
  • Assists therapists with faxing patient information to medical offices as requested.
  • Maintains a general understanding of insurances, including how to read benefit eligibility.
  • Explains benefit details to patients including authorization requirements, copays, and deductibles.
  • Initiates appropriate collection activity in accordance with company policies and procedures.
  • Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
  • Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.

Qualifications:

  • High school diploma or general education degree (GED)
  • Two to three years of related experience and/or training
  • Associate degree in healthcare administration or a related field of study preferred

Compensation Package:

  • We offer a comprehensive benefit’s package including Medical, Dental & Vision; 401k with employer match; voluntary disability and life insurance options; Fitness & Wellness reimbursement; paid holidays and paid time off; Flexible work hours; Community volunteer opportunities, and more!